Successful Cases

Examples of what Fletchers has done to help our clients grow their business overseas

Successful Case in Australia

Issue description:

One of our key clients received lots of complaints from two of their largest customers in Australia. Lots of their shipped orders are either delayed or having some quality issues. International travels were not allowed at that time due to Covid restrictions.

Proposed solutions:

After in-depth communication and discussion with the client, our business partner in Australia decided to organise in person meeting with client's customers to understand their pain points and expectations. Our business partner also scheduled regular follow-up meetings and actions afterwards.

Successful outcomes:

Complaints from both customers reduced more than 90% after 3 months' clients relationship management.

Both customers were very happy with our customer's positive changes and proactive approach. More orders were placed to our client.

With sufficient ongoing orders, our client decided to recruit a full time key account manager to manage before and after sales as well as the relationship of all customers in Australia and Newzealand market. The client outsourced its full time key account manager through Fletcher's legal entity in Australia.

Successful Case in Singapore

Issue Description:

One of our clients wanted to setup an office in Singapore, which can sit around 30-50 employees as their regional headquarter in ASEAN. But our client has no connections in Singapore, has no idea of employment policies, and any incentives from Singapore government.

Proposed Solution:

We helped our client to do company registration with our professional accountancy partner.

We assisted our client to contact MOM and EDB for working visas for their executives and other professional employees and provide full information of corporate incentives.

We did market research of commercial premises for the office and assist our client to select a suitable office space for 50 employees, contacted renovation contractors to decorate the whole office suits our client's corporate culture, including telecom, utilities and electricity account setup.

Successful outcome:

Our client had been impressed with the outcome in such a short processing time, within 3 months!

We assist our customer to move faster and better.

Successful Case in Malaysia

Issue Description:

One of our clients wanted to acquire a factory to setup their PCB production lines in Malaysia, and build up their Malaysia local production team to support their overseas expansion.

Proposed Solution:

We did market research of the suitable factories either were ready to use or just need minor modification.

We recruited the production employees with law compliances, and assisted to get working visa for their head engineer to work and live in Kuala Lumpur, Malaysia.

We assisted our client to setup the production and passed all necessary testings, monitored the factory's production yield rate after the first pilot run.

Successful Outcome:

Our client was very satisfied of our professional support. The goal had been achieved and the schedules were all on track.

Many more, talk to us for more successful cases